Frequently Asked Questions
Are my credit card details safe?
We know how worried folks are about this but rest assured, they’re safe. We use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available. We may use 3D Secure for credit card transactions.
What is 3D secure?
3D Secure is an extra layer of security in using your credit card for online transactions. For certain online transactions you'll be asked to enter your 3D Secure password (different from the PIN), which is called Verified by Visa and MasterCard SecureCode by the respective credit card companies.
What do I need to buy to get free shipping?
We've tried our best to get the best possible shipping provider and to minimize our shipping cost, for us to provide you with free shipping you will need to purchase a minimum of R500 on the site. Orders below R500 will attract a additional R50 delivery charge.
What if you send me the wrong thing?
Oops! Were make pretty sure we send the right things every time, when these things happen it only ends up costing us and resulting in unhappy customers. We’ll do whatever we can to keep the latter happy, so rest assured we will sort it out!
What if I want to send a gift to somebody else?
No problem, just fill in their details in the delivery box and we'll make sure that its sent to them. Give us their cellphone or contact number so we can liaise the delivery with them directly. Less stress for you, more happiness for them!